A personal alarm is only as good as the response behind it. So here's precisely what happens from the moment the button is pressed.
Step 1, You press the button
A single press of the pendant, wristband or watch sends an alert to our monitoring centre. You don't need to reach a phone or dial anything.
Step 2, Our UK team answers
Within seconds, a trained operator at our UK care centre receives the alert, day or night, 365 days a year. They can see who you are and your important details straight away.
Step 3, We talk to you
Using the device's built-in speaker and microphone, the operator speaks to you hands-free to find out what's happened and reassure you. There's no need to hold anything to your ear.
Step 4, We arrange the right help
Depending on the situation, the team will:
- Call a family member, friend or neighbour from your contact list, or
- Send the emergency services if that's what's needed, and
- Stay with you, where possible, until help arrives.
With the Out & About watch, we can also use GPS to locate you if you're away from home.
The whole point is simple: one press, and a calm, capable person is there to help.
What if I press it by accident?
Don't worry, it happens all the time and it's never a problem. Just let the operator know you're okay. We'd always far rather you pressed it than hesitated.
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